Reception / Office hours 08:00 till 21.00

Saturdays & Sundays & Public Holidays 09.00am till 19.00

CHECK OUT before: 11.00AM

IF YOU DON'T SPECIFY YOUR ARRIVAL TIME WE WILL CANCEL YOUR BOOKING AND CHARGE YOU FOR THE NIGHT.

At Chiliblue we try our best to provide you the lowest prices. By placing a booking request you agree to amend the terms & conditions and be subject & in compliance to our policies, terms and conditions.

Due to an increase in use of invalid credit cards or credit cards with no credit we now require full prepayment for online bookings (at least 3 days prior to your arrival date. No refunds for cancellations or amendments within 72 hours of arrival).

-----------------------------------------------------------------------

PLEASE NOTE: We are a Youth Hostel & accept only travelers under 30 years old. Over 30 yo with prior arrangement only. Australian and NZ passport holders are not permitted to stay at our hostel.

IF YOU ARE ARRIVING LATE YOU MUST ARRANGE WITH US FOR LATE CHECK-IN PROCEDURE PLEASE EMAIL US YOUR ARRIVAL TIME. IF YOU ARRIVE LATE WITHOUT ANY ARRANGEMENTS, YOU WILL BE CHARGED FOR THE BOOKING EVEN IF YOU CANT CHECK-IN.

-----------------------------------------------------------------------

Admission policy:

Accommodation is available for International Passport Holders only. Residents/citizens of Australia and New Zealand are not allowed and can only book with prior arrangement.

Eviction Policy:

We are fair, please respect our property and our guests so we can all enjoy a great time. we want you to have fun, but we will evict you without notice or refund if you misbehave or if you are loud and behave in an inappropriate manner.

#Pickup policy:

Free pickup from airport is subject to seat availability and confirmed reservation. Min stay requirements apply (5 nights must be booked directly with hostel). please contact us to arrange pickup. (pickup is not available after 7pm or before 7am)

NB: We Do not pay for or refund money for airport transfers.

NB: Our Hostel is a youth hostel and not suitable nor comfortable for older guests (over 30 years old with prior arrangement only)

*NB: Free bag storage is available for a standard sized bag (one per person) on day of departure only. long term storage is available at a cost. Please check with reception for details.

**NB: Our 3 hour walking tour takes you through the heart of Sydney. Explore the city's rich Aboriginal, convict and colonial past with our unique guiding style of combining history and entertainment. Our expert guides will take you places where buses simply can't go, as they invoke a Sydney you couldn't find on your own. You'll also pick up some great tips on eating, drinking and experiencing Sydney from those who live it... departs 9:45 am. Operated by Peek.

Please note: Groups of more than 4 people need to contact us directly for approval a surcharge may apply for group bookings (minimum 25% and up to 300%).

New Year Policy:

There is a minimum stay please contact us for further details or book online now. We do not accept check-ins or check-outs on 30, 31st December and 1st January unless with prior approval and arrangement. Full payment is required on booking (50% on reservation and balance by 1 December). New Year bookings are not refundable. We strongly advise you to take out insurance. The additional deposits/payments to our hostel are not refundable – please consider this carefully when making a reservation and obtain travel insurance

Evicted?

If you have already stayed with us and for one reason or other you have been asked to leave, you may not use any online booking systems to make a new reservation. if you do we will charge you for the room, and cancel your booking and evict you again without a refund, a charge of $100 for re-eviction applies. Management reserves its rights to admit.

Cancellation Policy:

Any cancellations made within 3 days of check-in forfeits the deposit and subject to a no show fee. New Year reservations are not refundable.

Internet Pricing:

Internet prices are not available for in-house guests.

Note: if you book online and you are already staying with us, you may have to pay additional charges (min $5 per night per person). Our internet rates are intro-promotional rates for new guests only. To get the best rate book as long as 21 nights online.

Same Room Policy:

Although we will try our best to accommodate you in the same room prior to arrival or within a few days after checking in, this is not always possible as we are a very popular hostel and may not have available beds when you first arrive to accommodate you in the same room..

Independent Hostel:

We do not accept Government &/or Religious Organization funded Tourists; nor School and University Groups

Credit Cards:

We do not accept any credit card starting with number 6, if you use these types of cards your booking will not be guaranteed. A surcharge of up to 5% may apply to American express and diners club. If your card expires before your arrival we may cancel your booking. Please contact us to ensure you update us with any changes.

No Show:

No refund for now shows. We Recommend you take out insurance to cover you for any loss due to cancellation or change in your travel. Please utilize the websites Deposit protection to safeguard your deposit should you wish to change your booking.